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John Donovan
AACN
"Salesplace has everything you can possibly need in a CRM package. Salesplace Rules!!!"
Victor Daniel
Corporate Manager, Information Systems
Harbor Linen Inc.
"I want to acknowledge my
positive experience with your organization in our recent
upgrade of your application.
I have been especially pleased with the way your organization meets its
delivery
commitments. You plan projects well and consistently meet planned delivery
dates. If a situation crops up, your group contacts me early enough in the
process to revise the plan." |
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Jim
Kelly,
IT Director,
Educational Credential Evaluators
"Your consultant, Wes Roebuck, has an encyclopedic knowledge of your
applications
which he brought to bear in both training and troubleshooting. Working with him
was a pleasure. All in all, I am very satisfied with the procurement and
installation
of the application and feel we have the ability to go forward with all our
future
plans." |
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Steve
Shogren
HealthInsight
"Thanks again for all your support! Your efforts help Salesplace stand head and
shoulders above other vendors!!" |
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Bill
Quillen
Manager, Application Development
The Jay Group
"I wanted to take a moment to comment on the training conducted by Michelle
[Hallenbeck]
last week. It certainly was a pleasure having her here. She presented herself
in a very professional manner, yet easily fit right in to our environment. I
was very impressed with her knowledge of the product and her training abilities.
There were numerous questions fired at her during the training and she
confidently
and completely answered every one of them without hesitation. Michelle seemed
to connect very well with everyone here at The Jay Group and we certainly
enjoyed
her up beat personality and sense of humor. Bottom line..... She did a fantastic
job!" |
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Vivian
Altobelli
Director, Relationship Information and Technology
Canadian Imperial Bank of Commerce (CIBC)
"With our tight timelines, requirements definition, and the ongoing support to
us through our UAT and System Testing, Interchange has proven themselves true
team players and technology stewards. They have handled challenges on the
project
with professionalism and humour and have provided us with excellent
documentation,
always with an excellent understanding of our requirements." |
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Anthony
Guevarra
Ampersand Group
"WOW, WOW, WOW. Your application does everything we need to effectively support
our sales cycle and a lot more! I wish we had this five years ago. I am in
nirvana!
Also, I just wanted to let you know that Mike [Stoltz] was absolutely great!
He was able to answer all of our questions and put them into relevant context
that our staff could understand. Thanks for everything guys!" |
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Carmine Militano
Vice-President Sales
CCI Industries
"Interchange Solutions is the first technology consulting firm I have worked
with that has delivered a complete solution on-time and on-budget! With your
application we are able to better manage all customer and sales information.
We have increased our ability to enforce best practices across the entire sales
team which is providing me with accurate forecasts and sales activity reports."
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Madelaine
Frost
Executive Assistant
CCI Industries
"Interchange Solutions' support is excellent! The staff is extremely patient
and knowledgeable with rapid responses to all requests. They have equipped me
with the knowledge and expertise to successfully support our sales team." |
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Joanne
Dewitt
Amigos Library Services
"We are getting rave reviews about the application from our staff. Thanks
for all your help with the training and launch... things went off without
a hitch and now we're beginnning to explore other functions of the system" |
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Elaine
Mugford
Training Sales and Marketing
Kadon Electro Mechanical Services Ltd
"Interchange Solutions's support team has really helped us optimize the product
for our environment. Michelle (Customer Support Specialist) is not only
extremely
knowledgeable, but she made sure that we understood the solutions that were
proposed
for our environment and was determined to see that we were successful." |
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Deana C.
Roberts
President, Intropa Tours
"I just wanted to let you know that Eric did a wonderful job working with our
office last month training Intropa Tours. We really enjoyed having him here in
Houston and want to thank you for sending us such a fine representative for your
company, he was thorough, patient and more than just a little helpful. I,
personally,
had to leave for South America the week after he taught the class, but I have
returned to an office that is MAXIMIZED. It is kind of amazing." |
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Brian Banks
Project Manager, Medical Information, Janssen-Ortho Inc.
"We rely heavily on the information and response software developed by
Interchange
Solutions to meet our medical information needs. It is difficult to find another
system that matches the functionality of the Interchange Solutions software.
It's very user friendly, and we are able to train new staff in a very short
period
of time. Two features I really like are direct access to product information
and the ability to review past communications with healthcare professionals and
consumers; at the touch of a button, you can determine what was sent to a
physician
last year." |
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Nisha
Nirang
Medical Information Associate, Roche Canada
"HeaRTS [a pharmaceutical extension for our application] has given us the
opportunity
to improve on a number of the challenges we faced coming from a paper-based,
manual system. With HeaRTS we can now easily track, organize and retrieve
all information related to a request. We have been able to create and maintain
a database of customer contacts and sales representatives, and have also
expanded
our previous statistical capabilities with respect to turnaround time and report
creation. HeaRTS has allowed us to improve our internal processes thus
increasing
productivity and efficiency within our department." |
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Hitesh Tailor
Director, Medical Information, Ferring Pharmaceuticals
"In our pursuit to continually improve communications between our company and
Health Care Professionals, we enrolled Interchange Solutions to implement
a medical information response system. This product is user friendly and
adaptable
to everyday tasks and responsibilities. Our solution is supported by an
exceptional Interchange Solutions team, that responds quickly to the needs of
our business." |
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Gretchen
Gillespie
Certified Lotus Specialist, Malaret
"I've just reviewed the import work provided by [one of your consultants], and
I don't have enough good things to say. I've worked with numerous developers
over the years and bar none, Lynn, and Interchange Solutions in general, have
provided stellar documentation, screen shots, QA and top-of-the-line
development.
OUTSTANDING! REFRESHING! EXCELLENT!
I'm thoroughly impressed and truly enjoy working with Lynn and Interchange
Solutions.
I can't think of a single area for improvement!" |
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L.
Gardner
Vector Research
"The trainer for our sessions did a superb job. She was extremely professional
and did an excellent job adapting the training content at each session to meet
the audience's skill level and use of the system." |
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John
Scanlon
Solutions Development Director, Gimlet Management
Consultants
"We are very impressed with ME4N. In particular, the integration to the palm
and the quality of the browser interface. The browser interface was totally
amazing.
Everything looked the same and pretty much functioned the same. When combined
with DOLS you can for the first time really start to see how a company could
begin to drop the Notes clients and use only a browser for their CRM solution."
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Mark
Engman
Manager MIS, LKS Inc.
"Of the three companies we reviewed that offered a Notes-based customer service
application, Interchange Solutions's willingness and ability to work with us
to develop custom modules was far and away the best. Post-sales support has been
equally impressive." |
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Kyle
Knebel
IS Manager, Event411.com
"The support is excellent! My questions are always answered in a timely and
courteous
manner. Not to mention that it is refreshing for a company as busy as United
to stay in close contact and frequently touch base." |
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Diane
Cooper
Lotus Notes Administrator, Purafil
"Interchange Solutions's software support specialist has been a lifesaver and
a God-send for me, on more than one occasion with our conversion from Carma 5
to ME4N. Each concern I have had, along with even the smallest question, has
been answered in a helpful, fast, knowledgeable, courteous manner. United's
support
has gone out of their way to respond to each concern or question I have had
with "lightening" fast
speed. Weslesy Roebuck, Interchange Solutions's software support specialist,
is the 'Superman of Salesplace' . He is responsive, helpful,
extremely knowledgeable, calm and reassuring. I am sure you are proud to be able
to say that such a talented individual is working for Interchange Solutions."
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John
Grogan
CRM Manager, Peg Technologies Ltd.
"Although we are based in Australia, we have to comment on the excellent level
of support we enjoy from Interchange Solutions in Canada. Our questions are
usually
answered overnight and often with the courtesy of a follow-up phone call. Well
done Interchange Solutions! You've made it almost transparent that we are
dealing
with a supplier over 10,000km away." |
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Doreen
Anderson
Administrative Assistant, Siewert Equipment Company
"I'm having fun with the software. I really appreciate how easy it is to use!"
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François
Beausoleil
Lead Developer, Luc Allard Informaticien
"I'm absolutely impressed with the HUGE speed increase in the product [ME4N
2001.2].
My users will be taken to the next level with this update. Opening opportunities
now takes half the time it took in version 2000.5!" |
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Greg
LePard
Network Administrator, Coast to Coast Newsstand
Services
Limited
"Interchange Solutions's support is excellent. I have never had to wait more
than 20 minutes for a call back and I have always received a good solid answer
--- none of this "I will get back to you". I have been working in IT for several
years, and in my opinion, Interchange Solutions's support is excellent and the
staff should be congratulated on a job well done. As a Network Administrator
I need to know that when I need help they will be there and with Interchange
Solutions I know I don't have to worry." |
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Jeff Cook
eBusiness Consultant, Venture SystemSource, Inc.
"We use your application to track client information and correspondence and
manage
our client relationships. Don't waste time looking at other Domino CRM
solutions.
Your application is the only solution that is priced right and has the features
you need. It's the real deal." |
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Sadna
Ganguly
IEEE, Technical Project Manager
"Both myself and my staff are pleased with the working relationship we have
established
with Mike Stoltz and his team [CRM Consulting Services], and Vik Naik [CRM
Sales]
over the past year+." |
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Wayne
Fleming
Manager, Professional Services, Optimus Solutions
"Interchange Solutions, from the get-go, was very responsive in working with
us to make sure that any issues we found were resolved quickly, or any questions
we had about the product were resolved quickly. It's nice because Interchange
Solutions uses their own software internally to manage their own help desk. So
when we called in with an issue, it was tracked and we got a quick solution."
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Peter
Lundie
Chief Technology Officer, TOTALe
"By the way, I have reviewed your application and think that it is an excellent
product. I could comfortably say that it's the best Notes application I've seen
to date, and I've seen a lot of them." |
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Roch
Magnan
Senior Notes Architect, Tranz-IT
"I'm using your application and recommend it to my clients as a very good
overall
CRM product. I had to evaluate a number of CRM suites for Lotus Notes
environments
and this one is the best I've seen so far. It's easy to use, the interface is
convivial, and the learning curve for the end user is easy. People will be up
and running with the program within a day." |
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